We take care of your system administrationand support

PI System™ Administration and Support

Learn more

Integrate information silos and transform them into standards

PI System™ Infrastructure Implementation and Integration

Learn more

Connect new data sources to your PI System

PI System™ Interface Implementation

Learn more

Reach PI System’s full potential

PI System™ Audit

Learn more

PI System™ Administration and Support


The main objective of the service is to ensure the proper functioning of the PI System™ infrastructure, perform the administration, updating and maintenance of PI System™ in our customers and offer support to system users as well as the development of PI System-based deliverables, such as reports and custom applications.

The service is constant and is in charge of a team of PIPER’s enggeniers, certified by OSIsoft® as specialists in infrastructure and Implementation of PI System.

The scope of this service is limited to managing one PI System and five PI System interfaces or connectors.

Other Complementary Services


PIPER implements a new installation of the PI System™ infrastructure, if you already have this service, you may also be interested in the implementation of the interface, managing your infrastructure or auditing the PI System™.

The audit consists of reviewing the installation, configuration and use of PI System™ and its components, ending with the delivery of an audit report.

Implementation Service Deliverables


    Pre-installation checklist review; confirmation that all prerequisites are met before.

  • Provide an overview of the systems actual state, a PI System Audit is highly recommended.
  • Systems architecture enhancement.

  • Modification of the current architecture to comply with OSIsoft’s best practices and performance requirements.
  • Service accounts creation.
  • PI System™ software install or update.
  • Data Archive configuration enhancement based in best practices.

  • Optimal security configuration.
  • Data archive configuration.
  • Automatic backup configuration.

    PI System™ Administration.

  • System monitoring and coordination with the customer’s TI area about PI System™ infrastructure.
  • PI System™ Interface maintenance and monitoring.
  • Security administration (Access to Data Archive PI AF and PI Vision).
  • Monitoring and coordination with TI about System backups.
  • Asset Models maintenance.
  • PI System™ tag maintenance.
  • PI System™ components upgrade.
  • PI System™ Interface and Connectors monitoring

  • Asset Framework Model for Interface and Connector monitoring.
  • Interface Events administration.
  • Monitoring Dashboard.

    PI System™ performance monitoring

  • PI performance monitoring interface installation.
  • Monitoring dashboard.
  • End-user support.

  • Remote support in most of the activities and PI System tools (PI Datalink, PI Process Book, PI Visión).
  • Visualization tools installation.
  • Requirements gathering.
  • Third party coordination (IT, Network administrators, OSIsoft, Process Control).
  • Incident management.

  • Incident documentation and maintenance.
  • Solutions documentation.
  • Critical events monitoring.

    Requirements management.

  • Requirement documentation and maintenance.
  • Information gathering.
  • Documentation and scope of work definition.
  • Displays and reports maintenance (Datalink, Process Book y Vision)

  • Displays and reports inventory.
  • Display and report improvement.
  • New reports and displays development.

    End-user training in visualization tools

  • 02 training sessions for 08 participants in PI Datalink™, PI Processbok™ and PI Vision™.
  • Service management

  • Report frequency definition for each deliverable described in the scope document.
  • Monthly meeting with the sponsor area to review the service state.
  • PI System™ introduction.
  • Support Service implementation report.

Administration and Support Schedule


The implementation dates will be mutually agreed after the formal acceptance of the service. The implementation process, from the request until its completion, normally takes 3 weeks.

Week 1 and 2 - Communication of prerequisites, ordering of OSIsoft software, acquisition node hardware, and operating systems, and control system-specific hardware and software. Confirmation of installation dates with PIPER.

Week 3 - On-site or remote upgrade by PIPER (Up to 5 days).

Requirement to Administration and Support


  • Data Archive must be operational before OSIsoft’s arrival.
  • Acquisition node hardware and operating system must be installed and operational before PIPER’s arrival.
  • Most PI Interfaces require third-party hardware and software that must be installed and operational before PIPER’s arrival. Specific requirements will be validated during the pre-installation discussion.
  • operational before PIPER’s arrival. Specific requirements will be validated during the pre-installation discussion.
  • TCP/IP communication must be enabled and operational among all PI System computers.
  • Customer must provide an electronic version of required raw tag information extracted from the data source (Tagname, description, zero, span, engineering units, point type, state information, and control system address). Required information will be validated during the pre-installation checklist review.
  • Customer’s technical staff must be available to provide system support (security, network, and control systems).
  • Customer must provide a configuration station with the System Management Tools and Microsoft® Excel® software.
  • Customer must download or otherwise acquire required OSIsoft installation kits prior to OSIsoft’s arrival.
  • Customer must guarantee the validity of the security permits required for access to their organization as a prerequisite to the visit.

Why request the PI System™ administration and support service with PIPER?


Commitment and Support in Peru
We become your Strategical Partners
Knowledge and Integration with the Industry
Certified Professionals in the PI System

Are you ready for us to help manage PI System™ infraestructure in your company?