We take care of your system administrationand support

PI System™ Administration and Support

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Improvement of the architecture of the system

Improved Data Archive configuration based on best practices.

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Why request the PI System™ administration and supportservice with PIPER?

PI System™ Administration and Support


The objective of the service is to guarantee the correct functioning of the PI System ™ infrastructure, to carry out administration, updating, user support and the development of reports and custom applications based on the system. The service is constant and is in charge of a team of PIPER engineers, certified by OSIsoft® as specialists in infrastructure and PI System ™ Implementation. The scope of this service is limited to managing one PI System ™ and five PI System interfaces or connectors.

Outsourcing Brochure

Administration Service Deliverables



  • Review of the pre-installation checklist;
    confirmation that all essential elements are met before starting. To provide an overview of the current state of the system it is recommended to perform a PI audit.
  • Improvement of the architecture of the system
    to meet OSIsoft recommended best practices and performance requirements. Service accounts will be created if they do not exist. OSIsoft software installation or upgrade. Improved Data Archive configuration based on best practices. Optimal Security Configuration. Data Archives Configuration. Automatic Backups Configuration.
  • Introduction to PI System ™ (According to the time available):
    A support service implementation report will be given and we will configure Automatic Backups.
  • Training for end users in visualization tools.
    02 on-site Training sessions, for 08 participants in PI Datalink ™, PI Processbok ™ and PI Vision ™. The administration of the service and the definition of the reporting frequency for each delivery described in the scope document will be discussed. We will also have a monthly meeting with the sponsoring area to review the status of the interfaces service. All indicators can be seen in a monitoring Dashboard.
  • PI System ™ performance monitoring.
    PI Performance Monitoring interface. Monitoring dashboard. End user support. Remote support in most activities and in PI tools (PI Datalink, PI Process Book, PI Vision. Installation of visualization tools. Requirements gathering. Coordination with third parties (IT: Networks, Communications, Osisoft, Process Control). Incident management, Incident documentation, maintenance and solutions, and critical event monitoring.
  • Management registration and maintenance of requirements:
    We will do an information survey. All documentation and scope definition will be reviewed with the relevant area. The maintenance of reports, displays and inventories: Datalink, Process Book and Vision; includes improvements and use of hours.
  • PI System Administration.
    Monitoring and coordination with IT for topics related to the PI System ™ Infrastructure (PI DA, PI AF, PI Vision). Maintenance and monitoring of PI Security Administration Interfaces (PI DA, PI AF, PI Vision accesses). Monitoring and coordination with IT on issues related to Backups. Maintenance of Hierarchical Models. Coordination with the sponsor area. Signal Management. Updates to the PI System ™ and its PI Infrastructure Monitoring and Interfaces. AF model for interface monitoring. Notifications Event management in interfaces. And monitoring dashboard.

Requirements to Administration and Support


  • PI interfaces:
    Most PI interfaces require third-party hardware and software that must be installed and operational before the arrival of PIPER. Specific requirements will be validated during the pre-installation discussion.
  • TCP/IP:
    TCP / IP communication must be enabled and operational between all computers that will use the PI System ™.
  • Raw Label:
    The customer must provide an electronic version of the raw tag information extracted from the data source (tag name, description, zero, range, engineering units, point type, status information, and control system address). The required information will be validated during the pre-installation checklist review.
  • Customer's Technical staff
    must be available to provide system support (security, network, and control systems). In addition, you must provide a configuration station with system administration tools and Microsoft Excel® software.
  • Installation Kits:
    The customer must download or purchase the required OSIsoft installation kits prior to deployment.
  • Visit to the Organization:
    The data file must be operational before the arrival of OSIsoft. In addition, the hardware and operating system of the acquisition node must be installed and operational before the arrival of PIPER.

Administration and Support Schedule


The implementation dates will be mutually agreed after the formal acceptance of the service. The implementation process, from the request until its termination, normally takes 3 weeks.

Week 1 and 2 - Communication of essentials, ordering of OSIsoft software, acquisition node hardware, and operating systems, and control system-specific hardware and software. Confirmation of installation dates with PIPER.

Week 3 - On-site or remote upgrade by PIPER (Up to 5 days).

Why request the PI System™ administration and support service with PIPER?


Commitment and Support in Peru
We become your Strategical Partners
Knowledge and Integration with the Industry
Certified Professionals in the PI System

Are you ready for us to help manage PI System™ infrastructure in your company?

Other Complementary Services


The audit consists of reviewing the installation, configuration and use of PI System™ and its components, ending with the delivery of an audit report.